RETURNS AND REFUNDS
If for any reason the item does not meet with your requirements you may return it to us in its original condition and packaging; including any free promotional items, within 14 days from the date of delivery.
Please note that for reasons of hygiene, all our earrings for pierced ears or body piercings are packed in sealed tamper proof packaging. Once the seal has been broken, we do not accept returns under any circumstances, unless faulty.
How do I return an item to Eurosparkle?
If an item appears to be faulty once it has been adjusted, shortened personalised etc, we are unfortunately unable to take it back as a return due to it having been dealt with by an outside party which may have contributed to causing the fault. In such instances, please return the item to the manufacturer under the manufacturer warranty, to the service centre specified for them to deal with it professionally. If you need a copy of the warranty, please do not hesitate to contact us and we will endeavour to assist you.
Where the item does not have a manufacturer’s warranty and has been altered, shortened, adjusted etc, please contact us and we will be glad to look at the item for you. It will be at our discretion to decide how to proceed and resolve this matter, and we will of course contact you once a decision has been made.
All items should be returned to the following address
12 Holland Road